What does "WP" mean?

Products with “WP” in the description require shipment using gel ice (a Wet Pack).  “WP” denotes that the product has special temperature, time and packing requirements during shipping.  These shipments will incur an additional shipping charge of $38.50 USD.

What does "DI" mean?

Products with “DI” in the description require shipment using dry ice.  “DI” denotes that the product has special temperature, time and packing requirements during shipping.  These shipments will incur an additional shipping charge of $38.50 USD.

What does "CE" mean?

CE denotes an in vitro diagnostic medical device or an accessory to such device that complies with the essential requirements of the European Parliament and for which a declaration of Conformity has been prepared. CE marked products may be used in a clinical diagnostic setting within the European market.

What does "510(k)" mean?

510(k) denotes an in vitro diagnostic device (IVD) for which a premarket notification has been submitted under Section 510(k) of the Food, Drug, and Cosmetic Act of the United States. 510(k) cleared products may be used in a clinical diagnostic setting within the United States.

Does ADI accept requests for collect freight shipments?

Yes.  Collect freight shipments require that you provide ADI with your carrier account number and method of shipment at the time of order and are subject to a $25.00 USD handling fee.

Does ADI have a minimum order amount?

Yes.  Orders with a sales total under $100.00 USD are subject to a $25.00 handling fee, unless the order is pre-paid.

Is there a restocking fee?

Returns may be subject to a 20% restocking charge, depending on the reason for the return.

What is a "RAN"?

It is a Return Authorization Number.  These numbers allow ADI to comply with Regulatory Standards.  Returns will not be accepted without prior authorization and an RAN.

How do I return an item?

Contact our Technical Service Department to obtain authorization, instructions and a Return Authorization Number (RAN).

Do you accept Credit Card payments?

Yes.  We accept payment via MasterCard and Visa credit cards.

How soon will my order ship?

Generally, orders are shipped on the same day they are received, with a processing and packing cut-off time of 3:30 pm Eastern Standard Time (EST).  However, we do our best to accommodate urgent orders.  Please contact ADI by telephone, (203) 602-7777, to inquire about rush service after 3:30 pm EST.   Products shipped with dry ice or gel ice (wet pack) are sent via Priority Overnight.  Other products are shipped 2nd Day Standard.  Orders are shipped via Federal Express (U.S.) or via Purolator Courier (Canada).

Can I place an order over the telephone?

ADI accepts orders in writing only (via FAX, the Internet, and mail) to ensure that your order is accurately received and processed.

What are ADI’s Terms and Conditions of Sale?

U.S. and Canadian customers, click here to view ADI’s Terms and Conditions of Sale. All other customers, please contact your international distributor to request a copy of their Terms and Conditions of Sale. If there is no international distributor representing your country, please contact us directly.